Privacy Policy

Introduction

This policy explains how Heidi Mind Care looks after the information you share when you get in touch through this website. We keep things simple and only ask for what we need. This website does not offer accounts or logins, so the only personal information we handle is what you choose to send us through the enquiry form or when you book a session.

What we collect

When you complete the enquiry form, we collect the details you enter: your name, your email address, the support area you select, and the message you write. If you book a session, we also collect your phone number, the service and time you choose, and any note you add. We do not ask for any special category health data, so please share only what you feel comfortable sharing at this first step.

Booking and payments

When you book a session, payment is handled for us by Stripe, a payment provider certified to the PCI DSS standard. You enter your card details on Stripe's own secure page, not on this website. We never see or store your card number. We keep only a record of the booking itself and whether it has been paid, so that we know your session is confirmed and can arrange a refund if one is due. Stripe processes your payment details as an independent controller under its own privacy policy.

How we use it

We use these details to read your enquiry and reply to you, and, if you have booked, to arrange and confirm your session. Your submission is emailed directly to Huda AL-Sadoon so that she can respond personally. We do not use your information for marketing, we do not sell it, and we do not share it with any third party for their own purposes.

Lawful basis

We rely on your consent as the lawful basis for handling the information in your enquiry. You give that consent by ticking the box on the form and sending it to us. You are free to withdraw your consent at any time by contacting us, and doing so will not affect any exchange that has already taken place. Where you book a session, we handle your details to perform the contract between us, and we keep the payment record for as long as tax and accounting rules require.

Retention

We keep your enquiry only for as long as we need it to answer your question and to hold any conversation that follows from it. When it is no longer needed, we delete it. If you decide not to go ahead after your first contact, you are welcome to ask us to remove your details sooner.

Your rights

Under UK data protection law you have the right to ask what information we hold about you, to ask us to correct it if it is wrong, and to ask us to erase it. To make any of these requests, simply email us and we will respond as promptly as we can. If you are not satisfied with how we have handled your information, you can also raise a concern with the Information Commissioner's Office (ICO).

Contact

If you have any questions about this policy or about the information we hold, please email us at hudaalsadoon@hotmail.com. We are always happy to explain anything that is unclear.